I was very put off that you basically told me new customers aren’t important by saying existing customers go out first. That’s fine but to me you should’ve just said Covid delays. How your delay email is worded tells me you don’t care about new customers so I’m not interested in buying your product even if my dog liked it.

Actually gave accurate information on how long the orders last, shipping information, and delivery estimates. Also, the least you can do is respond to your customer service inquiries on a waylaid order you've already charged your customer for.